Need a Commercial Services / Cleaning Services / Office Cleaning Contract in Massachusetts? AroundWire Can Help

In Massachusetts, contracts for commercial office cleaning services typically specify detailed scopes of work, frequency, and quality standards, often referencing industry norms such as ISSA guidelines. Vendors are generally required to comply with state and local labor laws, including prevailing wage requirements for public-sector contracts under Massachusetts General Laws (M.G.L. c.149, §27), and must adhere to anti-discrimination statutes. Licensing is not mandated statewide for janitorial services, but businesses must register with the Secretary of the Commonwealth and maintain a valid business certificate. Insurance obligations commonly include general liability (often $1–2 million per occurrence), workers’ compensation, and sometimes fidelity bonds, especially for contracts involving sensitive facilities. Contracts usually mandate background checks for staff and compliance with OSHA safety standards. Payment terms are commonly net 30 days, with retainage or performance-based payments less frequent but possible in larger engagements. Risk factors addressed in contracts include indemnification clauses, limitations of liability, and requirements for prompt reporting of incidents or property damage. Dispute resolution typically favors negotiation or mediation before litigation, sometimes referencing the jurisdiction of Massachusetts state courts. Local procurement norms also emphasize supplier diversity and may require participation in the state’s Supplier Diversity Program for public contracts. Environmental considerations, such as the use of “green” cleaning products, are increasingly specified in line with state sustainability goals.