Need a Home Services / Other Contract in Massachusetts? AroundWire Can Help

In Massachusetts, contracts for "Home Services / Other"—which may include general repairs, maintenance, landscaping, or specialty home services—are governed by a combination of state statutes, local ordinances, and industry norms. Written contracts are strongly recommended and often required, especially for projects exceeding $1,000. The Massachusetts Home Improvement Contractor (HIC) law applies to many home services, mandating that contractors register with the Office of Consumer Affairs and Business Regulation. Contracts must clearly outline the scope of work, total price, payment schedule, start and completion dates, and a three-day cancellation notice for homeowners. Licensing requirements vary by service type; for example, electrical, plumbing, and HVAC work require state licensure, while general home improvement work requires HIC registration. Contractors must carry liability insurance and, if employing workers, workers’ compensation insurance. Payment terms typically involve a modest deposit (no more than one-third up front, per HIC law), with balance due upon completion or at defined milestones. Dispute resolution in Massachusetts often favors mediation or small claims court for residential matters, and contracts may specify these forums. Common risk factors include non-compliance with permit requirements, failure to meet local building codes, and inadequate insurance coverage. Adhering to consumer protection statutes and maintaining clear, detailed contracts are critical to mitigating legal and financial risks in this sector.