Need a Home Services / Cleaning Services Contract in Massachusetts? AroundWire Can Help

In Massachusetts, contracts for home cleaning services typically include clear scope-of-work definitions, service frequency, and detailed pricing structures, often with provisions for hourly or per-visit rates. State law does not require a specific license for general cleaning services, but businesses must register with the Secretary of the Commonwealth and comply with local business permitting. If services extend to specialized cleaning (e.g., mold remediation), additional certifications may be required. Contracts commonly mandate that service providers carry general liability insurance and, if employing staff, workers’ compensation coverage, per Massachusetts General Laws Chapter 152. Payment terms usually specify invoicing cycles (e.g., after each visit or monthly) and may include late payment penalties. Consumer protection statutes (M.G.L. c. 93A) prohibit unfair or deceptive practices, so clear cancellation and refund policies are standard. Contracts often include clauses addressing property damage, indemnification, and limitations of liability. Dispute resolution generally favors negotiation or mediation before litigation, reflecting local court preferences for alternative dispute resolution. Written contracts are strongly recommended, even if not legally required, to comply with state consumer protection expectations and to clarify mutual obligations. Local norms also favor background checks for personnel entering private residences, which may be stipulated in procurement specifications or client requirements.