Need a Home Services / Cleaning Services / Housekeeping Contract in Massachusetts? AroundWire Can Help

In Massachusetts, contracts for home services such as cleaning and housekeeping typically emphasize clear scope of work, defined service schedules, and transparent pricing structures. While there is no statewide licensing requirement specifically for general housekeeping or cleaning services, businesses must register with the Secretary of the Commonwealth and comply with local business permitting, particularly in cities like Boston or Cambridge. Contracts often require proof of liability insurance, with minimum coverage commonly ranging from $500,000 to $1 million, to protect against property damage or injury claims. Workers’ compensation insurance is mandatory if the business employs staff. Background checks for employees are not legally mandated but are a common client expectation and may be stipulated in contracts. Massachusetts law requires that any contract for services exceeding $5,000 be in writing, and consumer protection statutes (such as M.G.L. c. 93A) impose strict standards for fair dealing and transparency, including clear cancellation and refund policies. Standard payment terms are net 15 to net 30 days, with deposits sometimes required for recurring or large-scale jobs. Dispute resolution clauses often designate Massachusetts courts as the venue, but mediation or arbitration is sometimes preferred for efficiency. Additionally, contracts must comply with wage and hour laws, including minimum wage and overtime rules. Non-compete or non-solicitation clauses are rare but may appear in larger commercial engagements.