Need a Home Services / Appliance Repair Contract in Massachusetts? AroundWire Can Help

In Massachusetts, contracts for home services and appliance repair typically require clear, written agreements outlining the scope of work, itemized pricing, estimated timelines, and warranty terms. State law mandates that any contractor performing work exceeding $1,000 on owner-occupied, one- to four-family dwellings must be registered as a Home Improvement Contractor (HIC) with the Office of Consumer Affairs and Business Regulation. Appliance repair technicians may also need specific trade licenses, especially when handling refrigeration or hazardous materials. Contracts must include the contractor’s HIC registration number and a notice of the homeowner’s right to cancel within three business days. Liability insurance is generally required, with contractors expected to provide proof and maintain coverage throughout the project; some contracts may also require workers’ compensation insurance. Risk factors such as property damage or incomplete work are often addressed through indemnification clauses and clear dispute resolution procedures, with Massachusetts favoring mediation or small claims court for resolving consumer disputes. Payment terms commonly require a deposit not exceeding one-third of the contract price, with the balance due upon satisfactory completion. Compliance with the Massachusetts Home Improvement Contractor Law (M.G.L. c. 142A) is essential, and non-compliance can result in significant penalties or loss of registration. Local contracting norms emphasize transparency, detailed documentation, and adherence to consumer protection standards.